Nicholas Nau

 

Developer and Network/Systems Administrator

Microsoft Certified Professional with demonstrated success in high exposure and mission-critical environments.
Technical Proficiency supporting many different configurations of Cisco, Microsoft, and Linux products in concert.
Adept at diagnosing complex issues, developed over many years in technical support and problem solving roles.


Certifications:

Microsoft Certified Professional - Windows XP & Server 2003

Qualification Highlights:
Development Skills:
  • Demonstrated excellence in HTML/CSS, PHP, MySQL, JavaScript (jQuery and traditional) including AJAX
  • VBA (MSOffice scripting), and VBscript (Windows scripting) languages
  • Developed multiple Office 2007 toolbars and custom macros using VBA
  • Proficiency using MSSQL, C++/C#, Java, PERL, VB, XML, BASIC, Motorola Assembly languages
Administration and OS Skills:
  • Skilled in Active Directory/Group Policy maintenance
  • Experience in Apache and Microsoft IIS web server configurations and security
  • Adept with all Windows versions since 3.1, including Windows 7, Server 2003, and Server 2008
  • Experience with Fedora/RHEL, SUSE, Debian, Ubuntu, and KNOPPIX Linux Distributions
  • Management and troubleshooting of MS Exchange
  • Proficient with multiple virtual server platforms including:
    • VMware ESX and GSX
    • Microsoft Virtual Server
    • Parallels Virtuozzo Containers
  • Managed various corporate Anti-virus and cloning software
  • Used multiple remote assistance software including GoToAssist, LogMeIn, and Teamviewer
Networking Skills:
  • Extremely well versed in complete IP protocol suite
  • Proficient in DNS administration and troubleshooting
  • Thorough understanding of subnetting
  • Experience with Ethereal/Wireshark, Nmap, Nessus and other port scanners, encryption software, rootkit detection, and general penetration testing
  • Utilized a number of monitoring technologies including:
    • SolarWinds IPmonitor (web based uptime monitor)
    • EMC SMARTS
    • Microsoft System Center Operations Manager
    • Cisco Unified Communications Manager
Hardware Skills:
  • Experience with a number of Cisco CSM/ACE's, routers, switches, and access points (CLI and GUI)
  • VPN and port forward setup using Cisco, Sonicwall, and Linksys routers as well as Hamachi software VPN
  • Extremely proficient in workstation/server construction, diagnosis, repair
  • Multiple RAID technologies (hardware and software)
Education:
University of Advancing Technology
Tempe, AZ 2004-2006
  • BS in Software Engineering with specific focus on network security
  • Graduated Cum Laude with 3.52 overall GPA
  • Nominee for the 2006 UAT Innovation Award
  • Chief engineer and architect for project ICARUS (TCP/IP controlled robotic sphere presented at DEFCON)
Monroe Community College
Henrietta, NY 2000-2003
  • AS in Engineering Science
Work Experience:
Information Security Analyst 2
Wells Fargo Bank (through INT Technologies) October, 2009 - Present
  • Designed and implemented multiple web based programs, which combined saved the company over 4000 man hours over a 1 year period
  • Implementing company-wide overhaul of enterprise Active Directory structure
  • Prepared and executed massive server/group migrations to a simpler and easier to manage structure (objects number in the tens of millions)
  • Wrote many scripts and programs to facilitate the handling of such large amounts of data
  • Implemented a method of discovering and reporting on infinite loops in nested AD groups
Server Administrator/Field Network Technician
Granite Computer Services March, 2009 - October, 2009
  • Onsite diagnosis and repair of network and server/workstation issues
  • Design and implementation of Exchange, IIS, Active Directory, SQL, Backup Exec, Novastor, Trend Micro AV, and Symantec AV
  • Configuration and maintenance of Cisco and Sonicwall routers
  • VPN setup and troubleshooting
  • Server and workstation construction and configuration
  • Disaster recovery and disaster preparedness
  • Virus removal and blacklist mitigation
  • Active Directory maintenance and growth planning
NOC Command and Control Analyst
Godaddy.com December, 2007 - February, 2009
  • Developed multiple internal tools for NOC monitoring purposes
  • Wrote VBscript scripts for SecureCRT to automate management tasks
  • Windows and Linux server administration (IIS/Apache, Virtuozzo, CF, Tomcat, SSH, FTP)
  • Windows and Cisco load balancing administration (CSM and ACE on 6500 switch)
  • Diagnose domain, DNS, hosting, and email issues
  • Respond to alerts created using a variety of monitoring technologies
  • Coordinate multiple teams to resolve mission critical issues
  • Diagnose root cause of issue by interpolating multiple different alerts
  • Create issue tracking tickets and ensure resolution
Systems Administrator
UAT July, 2007 - November, 2007
  • Primary administrator for all workstations, printers, and POS devices
  • Managed and provided guidance to interns
  • Responsible for creating and/or maintaining all GPO scripts
  • Managed Active Directory and Group Policy for entire domain (~9000 users)
  • Utilized Symantec Ghost Corporate to deploy standardized images for 7 machine types to all of the machines in the university every 6 weeks
  • Responsible for administration of Windows XP, Mac OS X, and Linux machines
  • Administered McAfee ePO anti-virus
  • Frequently presented on new technology and held training seminars for mixed technical ability audiences
  • Managed many tasks simultaneously via work order tracking system
Level 2 Technical Support Specialist
Element K (through Kelly IT Services) January, 2007 - July, 2007
  • Responsible for answering technical questions related to a proprietary Learning Management System, and user systems accessing content through the internet
  • Present complex technical information to non-technical audiences
  • Manage a 2.6 million user customer base through phone, chat, and email
  • Used tools like GoToAssist (remote assistance) and port scanners to diagnose issues
  • Ability to answer issues related to network, PC, browser, and software issues unique to each customers corporate or home network
Software Quality Analyst
The Hillman Group April, 2004 - May, 2006
  • Responsible for the integrity of all software, particularly prototype and beta test software
  • Authored a significant portion of the department's test scripts, release notes, flow charts (Visio), whitepapers and general documentation
  • Assisted in the development of POS operating systems for prototype and production key cutting machines using Windows XPe (embedded)
  • Constructed a DOS based embedded hard drive duplicator for production line using an embedded OS USB flash device for network based hard drive cloning
  • Involved in a large portion of product development, especially software automation and deployment
Internship Experience:
System Administration Intern
Internship at UAT August 2005 - December 2005
  • Administered 150 Windows XP and 12 Fedora Core 4 Linux workstations
  • Provided assistance administering 30 Server 2003 and 4 RHEL servers
  • Assumed a leadership role during a major revision of the school's security policy
  • Provided on call technical support in a university setting
  • Built layer 3 switched networks monthly for LAN parties with a WIN2003 and Fedora Core 4 game server
  • Implemented Symantec Ghost Corporate imaging for all workstations school wide
  • Constructed live Windows HTTP, SUS, DHCP, DNS, and SQL servers
  • Layer 2 and 3 network support for various Cisco products including upgrade of Cisco Aironet 1200 WLAN mesh (from Aironet 350's)
  • Constructed numerous LAMP servers in many different configurations for hacking exercises

* Multiple references and letters of recommendation available upon request